As companies change the way they do business, they must also change the way they communicate and collaborate.  Voice Over  IP (VoIP) is a technology that allows business of  all sizes to become much more virtual in nature.  Working anytime, from anywhere is crucial for improved business work flow, customer satisfaction and competitive advantage.  The virtual enterprise is about making remote  and mobile human interactions as effective as in-person human interactions.  Therefore, business must adapt their processes to today’s new work flow as well as develop and deploy new technologies.  

VoIP and Unified Communications:

• Ties together: telephone, voice mail, e-mail, and information services
• All the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing
• Utilizes network routers, switches, software, and other standards-based networking gear

Services traditionally associated with the data network available via the phone system, and vice versa